Privacy Policy

Cerva Cleaning Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, home or business address, and payment details when you request or schedule services.

Service Information: Details about your cleaning preferences, schedule, and property access instructions.

Website & Communication Data: When you visit our website, fill out forms, or contact us via email, phone, or social media, we may collect technical details (such as IP address, browser type) and communication history.

2. How We Use Your Information

We use your information to:

Provide, manage, and complete cleaning services.

Communicate with you about scheduling, billing, promotions, and updates.

Process payments securely.

Improve our services and customer experience.

Comply with legal obligations and protect against fraud or misuse.

3. How We Share Your Information

We do not sell or rent your personal information. We may share limited data only in the following situations:

Service Providers: With trusted third parties (such as payment processors) who help us operate our business.

Legal Requirements: If required by law, court order, or government authority.

Business Operations: In the event of a business transfer, merger, or acquisition.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights & Choices

You may request to:

Access, update, or correct your personal information.

Opt out of promotional communications.

Request deletion of your information, subject to legal or contractual obligations.

To exercise these rights, please contact us at the information provided below.

6. Cookies & Tracking (If Applicable)

If our website uses cookies or similar technologies, they may be used to improve website performance, personalize your experience, and analyze traffic. You can adjust cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Cerva Cleaning Services
📍 Grand Rapids, Michigan
📧 [email protected]
📞 +1 616 272 2635